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Privacy Policy

Effective date: 3rd November 2025

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1. Introduction
Welcome to Fibre Optics Training UK, a trading name of Total Network Solutions (Europe) Ltd (“we”, “us”, “our”).
We operate the website https://www.fibreopticstraining.co.uk (the “Website”).
We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and share your information, and your rights in relation to that data.

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2. Controller
Total Network Solutions (Europe) Ltd
Unit 2 First Avenue, Crewe, Cheshire, CW1 6BG
Email: enquiries@fibreopticstraining.co.uk
Tel: +44 1270 297692
We are the data controller for the data collected via the Website.

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3. What personal data we collect
We may collect and process the following data about you:

  • Details you provide when completing our contact or booking forms, such as name, email address, and telephone number.

  • Information relating to purchases or bookings made through our online checkout.

  • Technical data including your IP address, browser type, operating system, and browsing actions via Wix Analytics.

  • Any additional information you voluntarily submit through forms or email correspondence.

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4. How we use your personal data
We use your data to:

  • Respond to enquiries and provide customer support.

  • Process course bookings and manage your account.

  • Administer payments and send service confirmations.

  • Improve our website, training, and user experience through analytics.

  • Comply with legal obligations such as tax and accounting requirements.

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5. Legal basis for processing
We rely on one or more of the following lawful bases:

  • Performance of a contract with you (e.g., when booking a course).

  • Consent (e.g., when you voluntarily contact us).

  • Legitimate interests (e.g., analysing site usage and improving services).

  • Legal obligation (e.g., financial record-keeping).

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6. Disclosure of your personal data
We may share data with:

  • Wix.com Ltd (our website host and platform provider).

  • Payment processors and financial service providers involved in fulfilling transactions.

  • Professional advisers, auditors, or regulatory authorities when required by law.
    All third-party service providers are bound by confidentiality and data-protection obligations.

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7. International transfers
Your personal data may be transferred outside the UK where our service providers (such as Wix.com Ltd) host or process data. We ensure appropriate safeguards (standard contractual clauses or adequacy decisions) are in place to protect your data.

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8. Data retention
We retain personal data only as long as necessary to fulfil the purposes it was collected for, including any legal, accounting, or reporting obligations. After that, data is securely deleted or anonymised.

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9. Your rights
You have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of any inaccuracies.

  • Request deletion of your data, where applicable.

  • Object to or restrict processing.

  • Withdraw consent at any time (where processing is based on consent).

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
    To exercise these rights, contact enquiries@fibreopticstraining.co.uk.

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10. Cookies and tracking
We use cookies and similar technologies for analytics and site performance via Wix Analytics. For details on specific cookies, please refer to our separate Cookie Policy.

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11. Security
We use appropriate technical and organisational measures to protect personal data from loss, misuse, or unauthorised access. While no online system is completely secure, we continuously monitor and update our systems to maintain protection.

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12. Links to other websites
Our Website may contain links to third-party sites. We are not responsible for their content or privacy practices. We recommend reviewing the privacy policies of any external sites you visit.

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13. Changes to this policy
We may update this Privacy Policy periodically. Any changes will appear on this page with a new “Effective date.” We encourage you to check this page regularly.

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14. Contact us
If you have any questions about this policy or wish to exercise your rights, please contact:
Total Network Solutions (Europe) Ltd
Unit 2 First Avenue, Crewe, Cheshire, CW1 6BG
Email: enquiries@fibreopticstraining.co.uk
Tel: +44 1270 297692

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