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Smart Awards telecoms safety training

Smart Awards SA024 Pole Top Rescue

Smart Awards SA024 Pole Top Rescue is an industry accreditation for telecommunications operatives who need to recover a suspended colleague from a pole. It builds on full SA001 Overhead Safety accreditation and develops rescue planning, equipment awareness, teamwork and practical casualty recovery. At Fibre Optics Training in Crewe, Cheshire, the course combines knowledge development with practical training and assessment. The focus is on preparing for a defined rescue role within an organised overhead team, with safe decisions and effective communication throughout the response.

Illustration of UK pole top rescue training: an engineer on a secured leaning ladder lowers a harnessed rescue dummy close alongside a timber telecoms pole while a second engineer observes from the ground.

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Course at a glance

Theory, practical training and assessment

1 day

Duration

Fibre Optics Training Centre
Crewe, Cheshire
CW1 6BG

Location

Overhead telecoms operatives with full SA001 accreditation

Who it’s for

Smart Awards SA024 Pole Top Rescue industry accreditation

Qualification

What you will be able to do

By the end of the course, you should be able to:


✓ Recognise rescue hazards involving the pole, nearby services, access limitations and people around the work area, explaining how these factors influence safe rescue decisions.


✓ Explain the rescuer’s responsibilities for protecting colleagues, the casualty and others throughout an emergency response.


✓ Describe rescue-plan information, including access, equipment, team responsibilities, communication and foreseeable difficulties.


✓ Identify suitable rescue tools and protective equipment, relating their purpose to the practical activity within the controlled training environment.


✓ Explain equipment compatibility, condition, inspection and manufacturer guidance, recognising when further checks are needed before use.


✓ Explain when climbing is unsuitable because of an unsafe pole, uncontrolled hazards or access difficulties.


✓ Recognise changing circumstances and explain why the rescue plan must reflect actual conditions.


✓ Prepare for assessed SA024 practical activities, connecting site checks, equipment preparation and safe positioning.


✓ Demonstrate the taught casualty recovery activity, communicating effectively and coordinating actions with others throughout the exercise.


✓ Consider the casualty’s condition and potential injuries, recognising when emergency services or additional assistance are needed.


✓ Explain how first aid relates to your existing training and the wider emergency arrangements supporting recovery.


✓ Explain the importance of bringing the casualty to safety and supporting an appropriate handover after recovery.


✓ Identify the information needed for an accurate incident record and explain how reporting supports review.


✓ Relate learning to your team’s rescue arrangements, employer procedures and equipment familiarisation before undertaking workplace responsibilities and responsibilities.


✓ Explain how continued practice, further learning and timely renewal support competence for your allocated rescue duties.


Course modules and practical training

The role of pole top rescue

Explore where pole top rescue fits within overhead telecommunications work and why an emergency response needs preparation before routine work begins. The course considers the difference between preventing a fall, maintaining safe access and recovering someone who needs assistance. Delegates examine the responsibilities of the rescue team and the importance of staying within the methods, equipment and competence available to them. This establishes the context for subsequent practical learning.


Site hazards and rescue decisions

Consider the information needed to assess the rescue environment, including the pole, surrounding infrastructure and people who could be affected. Delegates discuss how hazards and access difficulties can change the proposed response and why urgency does not remove the need for sound judgement. The teaching links site assessment with the selection of appropriate working methods. It also addresses circumstances in which rescue by climbing would be unsuitable and additional assistance would be necessary. Delegates consider the implications of uncertainty and the importance of sharing information with the people responsible for the response.


Planning an organised response

Develop an understanding of the essential elements of a pole rescue plan and how these relate to the task being undertaken. Topics include the available access and rescue arrangements, the condition of the casualty, allocation of responsibilities and communication between people involved.


Adapting the rescue plan to the task

Delegates consider how foreseeable difficulties can be recognised during planning. The emphasis is on having a workable response that reflects the particular site and team, rather than treating a generic document as sufficient preparation.


Rescue equipment and preparation

Learn about the purpose of the tools and equipment associated with the SA024 rescue activity. Discussion covers selecting suitable equipment, checking its condition and understanding the role of manufacturer instructions in safe use and maintenance. Delegates consider compatibility between the elements of a rescue arrangement and the consequences of using damaged or unsuitable items. Practical preparation connects equipment awareness with the checks and organisation needed before an assessed rescue exercise can begin.


Pole condition, access and positioning

Examine how the type and condition of a pole affect the rescue options available. This builds on the overhead safety competence required for entry and connects it with the demands of recovering another person. The course considers access limitations, the rescuer’s protection and the need to maintain an appropriate working position. Delegates discuss the distinction between holding access competence and being prepared for the additional responsibilities associated with a casualty rescue.


Teamwork and communication

Explore how clear communication supports a coordinated response when several people are involved in an emergency. Delegates consider the need to share relevant information, understand assigned responsibilities and maintain contact as the situation develops. Communication is linked to decisions about additional support, the needs of the casualty and the safety of people nearby. Practical learning gives delegates an opportunity to relate these responsibilities to the rescue activity rather than treating communication as a separate classroom topic.


Practical casualty recovery

Take part in practical learning focused on the rescue methods within the SA024 pole climbing scope. Delegates connect preparation, equipment use and communication with the recovery of a casualty in a controlled training setting. The emphasis is on demonstrating the required competence while maintaining the protection of the people involved. These activities are taught and assessed in person; written course information is an overview of the learning and does not provide a procedure for carrying out a rescue.


Casualty needs and emergency support

Consider how a casualty’s condition and possible injuries affect the response and the need for emergency assistance. The course includes first aid principles in the context of the learner’s existing training, alongside the importance of appropriate support after recovery. Delegates explore the relationship between rescue capability and wider emergency arrangements. This helps teams understand why casualty recovery, first aid provision and access for emergency services need to work together within their workplace plan.


Recording, review and assessment preparation

Understand the importance of an accurate incident record and the information that supports an effective handover and subsequent review. Delegates bring the teaching topics together when preparing for theory and practical assessment. Knowledge of hazards, planning and equipment is considered alongside the practical demonstration of the rescue activity.


Maintaining competence after training

The course also encourages delegates to identify what their employer needs to address after training, including local procedures, equipment familiarisation and arrangements for maintaining competence. This provides a useful connection between the assessed course activity and the planning employers undertake for field work. Delegates can then discuss how the learning fits their allocated responsibilities and identify further development relevant to their team.


SA024 combines theory and practical assessment to check the knowledge and skills needed for the rescue activity. Theory comprises 30 multiple-choice questions completed online through the Smart Awards assessment platform, with 45 minutes allowed and an 80% pass mark. The practical assessment allows 40 minutes and checks preparation, site setup and the pole rescue activity.


Successful delegates achieve Smart Awards SA024 Pole Top Rescue industry accreditation. The award covers the defined pole rescue activity, with workplace responsibilities depending on the operative’s wider competence and employer arrangements. Certification lasts three years from certificate issue, and achievement is recorded in NOPS. Training attendance alone does not secure a pass: both assessment elements must be achieved to the required standard. Practical safety failures can result in the assessment being stopped.

Assessment and accreditation

Who should attend?

SA024 is intended for people whose overhead telecommunications role may include recovering a colleague who needs assistance on a pole. It is a practical progression for delegates who already hold full SA001 accreditation and can demonstrate the previous experience and certified training required for the activity. The course is relevant where employers are developing or maintaining a defined rescue capability within their field teams.


Suitable for:


  • Telecommunications operatives with responsibilities in an overhead rescue arrangement.

  • Fibre and broadband engineers whose role includes work on telecommunications poles.

  • Overhead cabling teams preparing for the emergency aspects of their work.

  • FTTP contractors who need assessed pole rescue competence for their allocated duties.

  • Experienced pole operatives maintaining or renewing their rescue accreditation.

  • Team leaders who will participate practically in the rescue role, as well as coordinate others.

  • Employers arranging suitable rescue training for eligible members of an overhead team.


Choose this course according to the rescue duties people will actually undertake. An office-based supervisor seeking general awareness may need a different learning route, while someone new to pole work should first establish the required overhead safety foundation. Fibre Optics Training can discuss the course scope with individuals and employers so that booking decisions reflect existing accreditations, practical participation and the team’s working environment. For returning operatives, this discussion can also help identify renewal needs and changes in responsibilities or equipment since their previous training.

Entry requirements

The current Smart Awards specification sets a minimum age of 16 and requires full SA001 Overhead Safety accreditation. SA001A awareness does not meet this prerequisite. Previous experience and certified training must be evidenced, with entry requirements checked by the centre before enrolment and by the assessor before practical activity.

Tell Fibre Optics Training about your existing accreditations and relevant pole work when enquiring. Discuss any language, literacy or learning support needs early so that assessment access can be considered appropriately. Delegates must be able to understand safety instructions and participate in the required practical activity.

SA051C, SA053C and SA054C are not listed as formal SA024 prerequisites in the current specification. Your employer or network may impose additional task or equipment requirements. Delegates must bring a safety harness, lanyard, work positioning belt, safety helmet with a four-point chin strap, safety boots with a defined heel, gloves, and suitable eye protection (goggles, safety glasses or a visor), together with full task-appropriate PPE, high-visibility clothing and suitable outdoor clothing. Fibre Optics Training supplies the rescue equipment for the rescue exercise. Check joining instructions and any NOPS administration needed for your booking.

Why train with Fibre Optics Training?

4 Great Reasons to Train With Us


1. Learn from approved trainers

All Fibre Optics Training trainers are approved trainers and have attended RidgeGear instructor courses. Their teaching connects rescue planning, equipment preparation and casualty recovery with the responsibilities of overhead telecommunications teams. Practical learning helps eligible delegates relate their existing safety knowledge to the defined SA024 rescue activity and the arrangements needed in their workplace.


2. Practical learning alongside essential knowledge

Develop understanding through technical teaching and practical activity. Delegates have an opportunity to connect the reasons behind a rescue plan with the demands of preparing for and demonstrating the assessed task. The balance supports informed decisions as well as the practical evidence required for the SA024 accreditation. Practical preparation also helps delegates identify questions to raise about their workplace rescue arrangements.


3. A clear route through related training

Fibre Optics Training offers related overhead safety and PIA courses, making it easier to discuss how rescue training fits a wider development plan. Advice can distinguish the SA001 entry requirement from additional access or task training, so individuals and employers can choose courses for their actual responsibilities.


4. A Crewe base for individual and team bookings

Attend training in Crewe, Cheshire, with a public booking route for individual places and an enquiry route for employers planning team training. Discuss delegate eligibility and course arrangements before committing to a booking. Travel and accommodation information is available to help learners organise attendance at the training centre.


Choosing the right training

Start with the work and rescue role

Choose training around the task, access system and emergency responsibilities involved in your work. SA024 addresses pole top rescue by climbing within its defined assessment scope. It is appropriate where an eligible operative needs to contribute to recovering a colleague from a telecommunications pole. Before booking, compare this purpose with your employer’s rescue arrangements and the competence you already hold.


Overhead safety comes first

Full SA001 Overhead Safety is the formal prerequisite listed in the current SA024 specification. SA001 develops the safety competence underpinning overhead pole and ladder activity; SA024 adds the rescue focus. SA001A is an awareness accreditation and does not satisfy that entry requirement. Anyone who has only completed awareness training should discuss the full overhead safety route before seeking a rescue place.


Keep ladder access and pole rescue distinct

SA053C TETRA Leaning Ladder and Enhanced Flat Roof and SA054C TETRA Leaning Ladder Candidate Accreditation address different access requirements. They should be selected where the job uses those systems and activities. They are not listed as replacements for the SA001 prerequisite, and a reference to the former SA051C course does not establish an additional SA024 entry condition. Access training should match the equipment and environment involved.


Check the rescue method and wider provision

SA024M is a separate Smart Awards pole rescue route involving a mobile elevating work platform. Do not assume it is included in this SA024 course. Likewise, pole rescue training does not replace a first aid qualification, every climbing accreditation or the employer’s responsibilities for a workable emergency plan. Discuss the rescue method your team uses, the accreditations held and any network conditions with Fibre Optics Training. This helps align a course booking with the training and support your role requires. Share the relevant details before selecting a place, particularly if the work involves several access systems or different network requirements.


Career progression

SA024 career progression: develop pole-rescue skills, strengthen rescue planning and explore further telecoms training. Illustrated ladder-assisted rescue exercise with a training dummy close alongside a UK timber telephone pole.
SA024 career progression: develop pole-rescue skills, strengthen rescue planning and explore further telecoms training. Illustrated ladder-assisted rescue exercise with a training dummy close alongside a UK timber telephone pole.

Related training and equipment

Extend your practical skills

Review SA001 Overhead Safety for the required safety foundation. Eligible operatives can also explore Openreach PIA S8 Overhead Cabling and Openreach PIA S5 Overhead Surveying where those duties form part of their role. Select access and rescue courses according to the work involved, rather than assuming one award covers every task.


Explore relevant equipment

Delegates must bring a safety harness, lanyard, work positioning belt, safety helmet with a four-point chin strap, safety boots with a defined heel, gloves, and suitable eye protection (goggles, safety glasses or a visor), together with full task-appropriate PPE, high-visibility clothing and suitable outdoor clothing. Fibre Optics Training supplies the rescue equipment for the rescue exercise. Confirm personal equipment suitability and inspection requirements with the centre before attendance.


Visit Fibre Optics Training and plan your stay

Training takes place in Crewe, Cheshire. Use our travel and accommodation information to organise your visit, allowing time for arrival and the full timetable before arranging onward travel.


Training for your team

Use the corporate training enquiry route to discuss your delegates, existing accreditations and rescue responsibilities. Fibre Optics Training can help identify the relevant course scope before your team books places.

Course FAQs

1. What is Smart Awards SA024 Pole Top Rescue?

SA024 is an industry accreditation focused on recovering a person who needs assistance while suspended on a telecommunications pole. It combines knowledge of hazards, planning and equipment with a practical rescue assessment. It does not cover every type of work at height or replace the organisation’s own arrangements for safe access, rescue equipment and continued competence.



2. Who should attend the SA024 course?

The course is intended for telecommunications operatives, fibre and broadband engineers and overhead team members whose allocated duties may include pole rescue. Supervisors who will take part in rescue activity may also find it relevant. Employers should choose delegates according to their actual rescue responsibilities and existing competence.



3. Which qualifications and experience are required?

Entry requires full SA001 Overhead Safety accreditation, with evidence of previous experience and certified training. SA001A awareness is insufficient. The minimum scheme age is 16, and the centre must verify eligibility before enrolment. Tell Fibre Optics Training about your existing training and practical background when enquiring. Raise language, literacy or learning support needs early so that suitable assessment access and any reasonable adjustments can be considered before attendance.



4. How does SA024 relate to SA001 and TETRA access courses?

SA001 is the listed safety prerequisite; SA024 develops the separate rescue capability. SA053C covers TETRA leaning ladder and enhanced flat roof activities, while SA054C is a leaning ladder accreditation. Neither is listed as an automatic replacement for SA001 or as an additional formal SA024 prerequisite. An older SA051C reference should not be treated as a new entry rule. Employers may still require access training that matches their particular equipment and tasks.



5. What practical skills and rescue planning topics are covered?

Teaching connects site hazards, pole condition, rescue planning, equipment preparation, teamwork and casualty needs with practical pole rescue activity. Delegates consider circumstances in which climbing is unsuitable, the need for emergency assistance and the importance of communication and incident records. Practical learning relates to the methods within the SA024 assessment scope. This includes casualty recovery by climbing, rather than assuming that the separate SA024M MEWP rescue route is included in the course.



6. How is SA024 assessed and what is awarded?

Assessment includes a practical demonstration and an online theory test through the Smart Awards assessment platform. Theory has 30 multiple-choice questions, a 45-minute allowance and an 80% pass mark; practical assessment allows 40 minutes. Both elements must be achieved. Successful delegates gain SA024 Pole Top Rescue industry accreditation, with achievement recorded in NOPS. This is a defined industry accreditation; safe workplace deployment also depends on the operative’s wider competence and employer arrangements.



7. How long does certification last and how is it renewed?

SA024 certification is valid for three years from the date the certificate is issued. Smart Awards requires renewal before expiry to maintain currency. Plan ahead with your employer and contact Fibre Optics Training in good time to discuss the applicable renewal arrangements. The precise training or reassessment route should be checked for your circumstances. Do not assume automatic extension, an online-only renewal or acceptance of an expired accreditation for all work activities.



8. What PPE and equipment should I bring?

Delegates must bring a safety harness, lanyard, work positioning belt, safety helmet with a four-point chin strap, safety boots with a defined heel, gloves, and suitable eye protection (goggles, safety glasses or a visor), together with full task-appropriate PPE, high-visibility clothing and suitable outdoor clothing. Fibre Optics Training supplies the rescue equipment for the rescue exercise. Check your joining instructions before attending, and contact the centre in advance about the suitability and inspection requirements for your personal equipment.



9. Where is training delivered and how long does it last?

Training is delivered at Fibre Optics Training in Crewe, Cheshire. The course lasts one day and includes knowledge development, practical activity and assessment. Check the start and finish times in your joining instructions when arranging travel and plan to attend the full timetable. Contact the team in advance about any support requirements or questions about practical participation. Travel and accommodation information is available to help organise your visit to the training centre.



10. What does SA024 cost and how do I book?

The SA024 course costs £220 plus VAT per delegate. To book a public course, choose an available date, select the number of places and follow Book/Pay. Delegates bring their own PPE, and Fibre Optics Training supplies the rescue equipment for the rescue exercise. Contact Fibre Optics Training about any specific fee inclusions or administration requirements before payment. Employers arranging training for several delegates can use the corporate enquiry route to discuss eligibility, existing accreditations and their team’s rescue responsibilities.


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