Cancellation Policy
This Cancellation Policy explains Fibre Optics Training's arrangements for course cancellations, refunds, date transfers, delegate substitutions and non-attendance, including our standard 10-working-day cancellation rule and applicable statutory consumer rights.
1. About This Policy
This Cancellation Policy sets out the arrangements for cancelling, transferring or amending training course bookings with Fibre Optics Training Limited, trading as Fibre Optics Training.
It applies to individual learners, employers, corporate customers and organisations purchasing training services, unless separate written contractual arrangements have been expressly agreed.
Our standard cancellation arrangements operate on a 10-working-day notice period, subject to applicable statutory consumer cancellation rights and other legal requirements.
Nothing in this policy excludes or restricts any statutory rights that cannot lawfully be excluded.
This policy forms part of our Terms & Conditions and should be read alongside the course information provided at the time of booking.
2. Consumer Cancellation Rights
Consumers who book a training course online, by telephone or through another qualifying distance-selling arrangement will normally have a statutory right to cancel within 14 calendar days of entering into the contract, subject to any applicable legal exceptions.
Where this right applies, consumers may cancel without giving a reason and receive a refund in accordance with the Consumer Contracts Regulations 2013.
If a consumer expressly requests that training begins during the 14-day cancellation period, a proportionate charge for services already provided may apply where the legal requirements have been satisfied.
Where training has been fully delivered during the cancellation period, the statutory cancellation right may end if the consumer has provided the necessary express request and acknowledgement.
Any applicable statutory cancellation rights take priority over Fibre Optics Training's standard 10-working-day cancellation arrangements.
Business and corporate bookings do not automatically benefit from consumer cooling-off rights and are subject to the agreed commercial terms and applicable law.
Nothing in this policy affects a customer's statutory rights under the Consumer Rights Act 2015 or other applicable legislation.
3. Our 10-Working-Day Cancellation Policy
Fibre Optics Training operates a standard 10-working-day cancellation policy for confirmed training course bookings, subject to applicable statutory consumer cancellation rights.
More than 10 working days before the course
Customers who cancel more than 10 working days before the scheduled course start date will normally receive a full refund of the course fee, except for any separate services already supplied for which a charge is lawfully payable.
10 working days or fewer before the course
Where cancellation is received 10 working days or fewer before the scheduled start date, Fibre Optics Training reserves the right to apply a reasonable cancellation charge.
Any charge will reflect genuine losses arising from the cancellation, which may include non-recoverable trainer commitments, awarding-body registration fees, training materials and the loss of a course place that cannot reasonably be filled.
We will take reasonable steps to minimise our losses, including offering the cancelled place to another eligible delegate where practicable. Any costs saved or recovered will be taken into account.
Cancellation within 24 hours or non-attendance
Cancellations received within 24 hours of the course start, or failure to attend without notice, may result in a charge of up to 100% of the course fee where justified by the actual loss incurred and permitted by law. This charge is not automatic.
Working-day definition
For the purposes of this policy, a working day means Monday to Friday, excluding bank and public holidays in England. The scheduled course start date is not counted as a notice day.
Where a statutory cancellation right applies, that right takes priority over these commercial arrangements.
All cancellation charges will be fair, proportionate and consistent with applicable UK law.
4. Course Transfers and Delegate Substitutions
Customers may request to transfer a confirmed booking to an alternative available course date, subject to course availability, applicable awarding organisation requirements and any reasonable additional costs.
Where a transfer request is received more than five working days before the scheduled course start date, Fibre Optics Training will normally permit one date transfer without an administration fee, subject to any unavoidable third-party charges.
Requests received within five working days of the course start date will be considered individually.
Delegate Substitutions and Awarding Organisation Registration
Delegate substitutions may be permitted before registration with the relevant awarding or certification organisation, provided the replacement delegate meets the course entry requirements.
Once a delegate's details have been submitted and their individual registration has been completed with an awarding organisation, that registration cannot be transferred to another delegate.
Any replacement learner must be registered separately and may incur additional registration, assessment or certification fees.
Where an awarding organisation's rules permit cancellation, correction or reassignment of a registration, Fibre Optics Training may consider the available options in accordance with those rules.
Any applicable charges will be explained before the customer agrees to proceed.
These arrangements do not exclude or restrict any applicable statutory cancellation or refund rights.
5. Non-Attendance and Exceptional Circumstances
Delegates who are unable to attend a confirmed training course should notify Fibre Optics Training as soon as reasonably possible.
Where a delegate fails to attend without prior notice, a reasonable cancellation charge may apply in accordance with Section 3 of this policy, subject to applicable statutory rights.
Where a learner begins a course but does not complete the required training or assessments, any refund, transfer or opportunity to complete outstanding modules will depend on the circumstances, the training already delivered and the relevant awarding organisation's requirements.
We recognise that illness, bereavement, family emergencies and other unforeseen circumstances may prevent attendance. Customers are encouraged to contact us promptly so that an alternative course date or other reasonable arrangement can be considered.
Where a delegate has already been registered with an awarding organisation, their registration remains subject to that organisation's rules and cannot automatically be transferred to another individual.
Any additional registration, assessment or training costs will be explained before a customer agrees to proceed.
All requests will be considered fairly and individually, taking account of the circumstances, reasonable costs incurred and applicable legal rights.
6. Cancellations by Fibre Optics Training
Fibre Optics Training aims to deliver all confirmed training courses as scheduled. However, occasionally it may be necessary to cancel or reschedule a course due to circumstances such as trainer illness, equipment failure, venue unavailability, insufficient enrolment or other operational difficulties.
Where Fibre Optics Training cancels a confirmed course, customers will be offered a choice of:
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Transferring their booking to a suitable alternative course date, without an additional course fee; or
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Receiving a full refund of the training fees paid for the cancelled course.
Customers are not required to accept an alternative date.
We will notify affected customers as soon as reasonably practicable and provide details of the available options.
Where a course is postponed rather than cancelled, we will offer a suitable replacement date. If the replacement is not acceptable, the customer may request a refund of the fees paid for the affected training.
Any refund or additional remedy will be provided in accordance with applicable statutory and contractual rights.
Fibre Optics Training is not responsible for independently arranged travel or accommodation expenses except where legally liable or expressly agreed in writing.
Nothing in this section excludes or restricts any statutory rights or remedies available to the customer.
7. How to Cancel and Request a Refund
Customers wishing to cancel, transfer or amend a confirmed training booking should contact Fibre Optics Training as soon as possible.
Cancellation requests should preferably be submitted in writing, stating the course title, scheduled start date, booking reference and delegate's name.
Consumers exercising a statutory cancellation right may notify us through any legally permitted clear statement of their decision to cancel.
Contact Details
Fibre Optics Training Limited
Company Registration Number: 16995145
Registered Office: Unit 2, First Avenue, Crewe, Cheshire, CW1 6BG
Email: enquiries@fibreopticstraining.co.uk
Telephone: +44 (0)1270 297692
Website: www.fibreopticstraining.co.uk
Refund Processing
Where a refund is due following the exercise of a statutory cancellation right, it will be processed within the legally required period, normally no later than 14 calendar days after we receive notice of cancellation.
Other refunds will be processed without unreasonable delay.
Refunds will be made using the original payment method where legally required, unless the customer expressly agrees otherwise.
Any lawful cancellation charges or deductions will be explained clearly to the customer.
This policy should be read alongside our Terms & Conditions and Privacy Policy.
Last updated: 6 November 2026.